Last updated: October 2026

Welcome to Natural Agarwood World. We respect your privacy and are committed to protecting the personal information you give us when you visit or buy from our website.

This policy explains how we collect, use, share and protect your personal data.

1. Information we collect

We collect the information needed to process your orders and give you a safe shopping experience, including:

  • Identity and contact details: full name, email address, phone or WhatsApp number, and shipping address.
  • Account details: username, encrypted password and order history.
  • Payment details: payment in our store is by direct bank transfer in US dollars. We do not collect or store any payment card details.
  • Technical data and cookies: IP address, browser type and pages visited, used to improve the website.

2. How we use your information

  • To prepare and ship your orders and send you the tracking number.
  • To issue invoices and shipping, export and customs documents, including CITES certificates where required.
  • To answer your questions by email or WhatsApp.
  • To improve our services and website and, with your consent, send you offers.
  • To prevent fraud and protect transactions.

3. Sharing your information

We never sell or rent your personal data. We share it only when necessary with:

  • Shipping companies (such as DHL and FedEx) to deliver your orders.
  • Banks, to confirm that your transfer has been received.
  • Customs and regulatory authorities, when export or import rules require it.

4. Cookies

We use cookies to keep your cart and preferences and to improve browsing. You can turn them off in your browser settings, but some store features may stop working.

5. Data security

We use encryption (SSL/TLS) and other safeguards to protect your data from unauthorised access, change or loss. No method of sending data over the internet is 100% secure.

6. Your rights

  • Ask for a copy of the personal data we hold about you.
  • Ask us to correct inaccurate information.
  • Ask us to delete your account and data, unless the law requires us to keep invoice records.
  • Unsubscribe from marketing messages at any time.

7. Changes to this policy

We may update this policy when needed and will post any change on this page with a new date.

8. Contact us

For any privacy question, contact us:

Email: nawclvietnam@gmail.com

WhatsApp: +84846662200 — Phone: +84896622000

Address: Số 65 đường số 2 (Lavender), Melosa Khang Điền, Phường Long Trường, Ho Chi Minh City, Vietnam.